Refund Policy
General Policy
Services provided by Glowsoft Supplier LLC are non-refundable once delivered or initiated, unless explicitly stated otherwise in a written agreement.
Website Package Scope
Entry-level full website builds offered under $100 cover the design, development, and delivery of the website itself only. Search engine optimization (SEO) and ongoing monthly audits or maintenance are not included in this price and are scoped and quoted separately once discussed directly with our team. Requests to expand a completed under-$100 website build to include SEO or maintenance work after delivery will be treated as a new, separately priced engagement, not a refund or scope dispute on the original build.
Refund Eligibility
Exceptions to the general policy include service not rendered, duplicate charges, or billing errors, or as otherwise stated in a contractual exception. Refund requests must be submitted within 7 calendar days of the payment or service delivery.
Request Process
To request a refund, contact us at help@glowsoftsuppliers.com or +1 (888) 204-0897 with your invoice details and the reason for the request. Our team reviews each request and, if approved, processes it within 7–10 business days to the original payment method.
Non-Refundable Situations
We do not issue refunds for a change of mind, unused services, delays caused by the client, or satisfaction with work completed within the agreed scope.
Partial Refunds
At its sole discretion, Glowsoft Supplier LLC may offer credits toward future services as a goodwill gesture in place of a cash refund.
Chargebacks
Initiating a chargeback without first contacting us directly may breach our Terms & Conditions.
Contact
Glowsoft Supplier LLC, 372 1st Avenue East N, Kalispell, Montana 59901. Phone: +1 (888) 204-0897. Email: help@glowsoftsuppliers.com.
Kind Words, Kept Close
Glowsoft turned a vague idea into a working product in weeks, not months.
“Glowsoft turned a vague idea into a working product in weeks, not months.”
“Their QA process caught issues we did not even know to look for.”
“Transparent pricing, agile delivery, no surprises along the way.”
“They shipped our MVP in six weeks and it hasn't needed a rewrite since.”
“Finally a team that explains tradeoffs instead of just picking one for us.”
“Our security audit came back clean on the first pass — that never happens.”
“The dedicated team felt like our own hires from week one, not an outside vendor.”
“We moved our storefront to a new platform with zero downtime and zero lost orders.”
“Their cloud migration plan actually accounted for our compliance requirements from day one.”
“Weekly demos meant we caught misunderstandings in days, not at the end of the project.”
“Glowsoft turned a vague idea into a working product in weeks, not months.”
“Their QA process caught issues we did not even know to look for.”
“Transparent pricing, agile delivery, no surprises along the way.”
“They shipped our MVP in six weeks and it hasn't needed a rewrite since.”
“Finally a team that explains tradeoffs instead of just picking one for us.”
“Our security audit came back clean on the first pass — that never happens.”
“The dedicated team felt like our own hires from week one, not an outside vendor.”
“We moved our storefront to a new platform with zero downtime and zero lost orders.”
“Their cloud migration plan actually accounted for our compliance requirements from day one.”
“Weekly demos meant we caught misunderstandings in days, not at the end of the project.”